Unless you have a highly mobile workforce, you are susceptible to the availability and performance of your single internet provider. I have seen this time and time again. Current outages or performance impacts are rare, so when things have been running well for an extended time period, it's hard to justify the project and the expense of a stand-by circuit.
However, if you have ever experienced the pain of just one major outage, you know what I am talking about.
Your business is dependent upon the internet. Install a backup circuit from a secondary provider!
I talked with a healthcare provider recently that drove this point home. This four office specialty practice, made up of twelve doctors and all the associated nursing and support staff, recently experienced a Wide Area Network outage between their offices such that their three satellite offices could not communicate back to their main office and they had no internet connectivity.
They use a cloud-based Electronic Medical Records (EMR) system, so all four offices could not access client records for about 3/4 of an entire day - thus bringing the entire Practice to a virtual standstill.
It was finally discovered that, in addition to an internet outage at their main office, their Network Carrier's router had malfunctioned, also disabling all the other sites from being online. One of the physician-owners lamented to me that this issue literally cost them several thousand dollars by having to reschedule all the affected patients. Not to mention the potential impact to patient loyalty and satisfaction that is impossible to measure.
That organization is now considering a secondary Carrier with the appropriately engineered routing and switching equipment that will enable automatic fail-over to the secondary circuit in the event of a network outage or equipment failure.
As a business owner or stake-holder, understand that you are making an investment in "internet insurance" to make your applications access more bulletproof and assure all the advantages you already have by being in the cloud.
Also keep in mind, no amount of Business Interruption Insurance can help you revive your business reputation if your patients or clients and partners lose faith in you, so please also consider the intangibles.
How do you stay “cloud app happy?” Add an adequately engineered redundant internet circuit from a secondary provider.
RPE Cloud is a leading IT consulting company offering customized private and hybrid cloud services, hosting and colocation. RPE also represents more than 60 telecom providers, ensuring quality solutions at the best possible prices.